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FAQ
Questions About Music Services?
Find quick answers about instrument rentals, repairs, lessons, and shopping at The Band Shoppe MD.
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Frequently Asked Questions
Whether you are shopping for your first instrument or booking service for one you already love, here are the answers customers ask us most often.
The Band Shoppe Lesson Policies
- Tuition is $135 per month for 1 half-hour lesson per week.
- Tuition is $270 per month for a 1-hour lesson per week.
- All tuition will be due by the 1st of every month and will be collected via auto pay on the last day of the prior month. Automatic payments will process on the following dates: 1/31, 2/28, 3/31, 4/30, 5/31, 6/30, 7/31, 8/31, 9/30, 10/31, 11/30, 12/31
- Multi Month Discount programs also require a credit card to be kept on file.
- Lessons will be scheduled and start on the hour and a half hour. (i.e 3:00-3:30 or 3:30-4:30). If you show up late, the remaining time of your lesson is guaranteed only to keep our teachers and other students’ schedules punctual.
- Lessons must be canceled 24 hours in advance to be granted a make up lesson.
- Make-up lessons must be used within 30 days of the original missed lesson and are subject to the teacher’s availability.
- If a student “No Shows” to a lesson or cancels the same day of their lesson, NO make-up lessons will be granted.
- In the event an individual student misses a group lesson, no make up lesson or credit will be issued. If a specific class is canceled due to a teacher’s absence or store closure, without the ability for The Band Shoppe to provide a sub or future make up lesson date, a credit will be issued.
- Missed lessons / canceled lessons due to weather-related closures can be made up or credited towards the following month’s tuition. We will follow CCCC for all weather-related closures. Delayed openings CCCC will not constitute canceled lessons.
- If a teacher is absent, a substitute will be provided; if no substitute is available, a credit will be applied towards the following month’s tuition for the number of missed lessons.
- Returned / Declined Payments must be paid within 5 Business days from declined payment or missed payment. If no payment is made, the students lessons will be suspended until the payments are caught up. Lessons will resume once the unpaid balance plus a 5% late fee is paid.
- To discontinue lessons, notification must be made in writing and submitted to the counter staff only. Verbal notices of discontinuing lessons will NOT end enrollment for lessons. Handwritten, emailed, or filled out discontinuation forms are the only acceptable forms of discontinuing notification.
- Unused tuition will be refunded for unused lessons only.
- Unused makeup lessons will be forfeited if the student quits prior to their makeup lesson.
- If a student who’s enrolled in our Multiple Student Discount Program quits, any unused tuition will be automatically applied to any students remaining enrolled in the multi student discount program.
- If a student quits who is a part of the multi-month discount, all unused tuition will be credited back at the lesser of the difference of used tuition. EX If you prepay 12 months and quit after 2 months, the used tuition will default back to the standard rate of $135 per month. You would be credited back $1269. ( $1507 (12mo discounted rate) – $270 (2mo standard rate ) = $1237)
- Enrolled students at The Band Shoppe will receive a 10% discount on all accessories, repairs, maintenance, and maintenance packages.
- Military, First Responders and Teachers will receive a 5% tuition discount. This discount cannot be combined with the multi month or multi student discounts.
The Band Shoppe Repair Policies
The hourly repair shop rate is $100 per hour. $150 per hour for custom work with a minimum of 1 hour billing.
The minimum shop charge is $30.
50% deposits are required for any repairs or services $199 and up.
Written detailed estimates are subjected to a $30 fee. When estimates are approved, the estimate fee will be credited towards the total cost of the repair or service.
We currently do not offer scheduled or same-day appointments.
The Band Shoppe proudly supports our military, first responders, school teachers, and college students with current ID by giving 10% off labor, merchandise, accessories, or instruments purchased at The Band Shoppe. This does not include rental instruments, the purchase of rental instruments, or the purchase of used instruments or consignments.
Any discounts on repairs & services will only be honored if original appointment times are kept and paid in full within 5 business days of completion.
Any instrument that is not picked up within 30 days of completion will be considered abandoned and will become property of The Band Shoppe.
There are no refunds on labor or repair parts.
Special orders for parts, supplies, and instruments must be paid in full prior to orders being placed.
Special order returns will only be accepted if they are in brand-new, unopened condition and/or have not been installed. If all conditions are met for a return, the special order return will be subjected to a 25% restocking fee.
The Band Shoppe is proudly partnered with Rent My Instrument to offer rentals, leases, and purchases of quality school approved musical instruments! RMI offers instruments from top brands such as Jupiter, Eastman, BAC, Buffet, Selmer, Vito, and many more! With rates as low as $23 per month, we have instruments to fit any budget. In addition to competitive rates, their rental agreement also offers the largest early purchase discount around! At any time during your rental agreement, you may PURCHASE YOUR INSTRUMENT EARLY AND SAVE 50% off the remaining balance!!! That’s huge savings. Are you ready for a step up or a professional instrument, but your budget isn’t?!? No problem, we also offer intermediate and professional instruments in their Rent-To-Own program too. RMI clients also recieve FREE expidited repairs completed by our expert staff, FREE repair loaners while your instrument is being serviced and discounts on in store purchases.
But wait, it gets better! Not only can you rent or purchase your instruments online 24-7, but you can also shop all of RMI’s rental, lease, or purchase options in store ! Renting an instrument has never been easier. Just browse, click, rent, or buy from your laptop, tablet, or mobile device. At the check out you can also pick up all of your books, and teacher recommended & required accessories. From stands to reeds, case I.D. tags to metronomes, slide grease to cleaning kits, our rental portal is your one-stop shop for your musical needs.
For the latest pricing on RMI’s rentals and to see the available inventory, click on the link to our rental portal located above or below!

Still Need Help?
From first-time rentals to instrument care, our local team is here to help you choose the right next step.
Locally owned since 2016 and voted Carroll’s Best Music Store since 2022.

