FAQ

For your convenience, our most common customer questions are answered below:

Q: Where is your shop located?

A: The Band Shoppe has moved and we are now open at our new store! We are now located at 6411 Frederick Rd, Catonsville MD. (We are in the same shopping plaza as Rite Aid, Pizza Hut, Thai Heaven directly across the street from 7-11 & Dunkin’ Donuts)

Q: Where do I drop off my instruments for service?

A: You may drop your instruments off at any of our affiliate drop off locations. You may also contact us directly to schedule a time or pick up.

Please call ahead to check availability 410-617-0584

Affiliate drop off locations :

Mikes Music 4872 Montgomery Rd, Ellicott City 21043 http://mikesmusicmd.com/directions-to-mike-s 

Music Go Round 10118 York Rd, Cockeysville, MD 21030 https://www.musicgoroundcockeysville.com/

Q: Are walk in appointments welcome?

A: At this time The Band Shoppe is not taking walk in clients as we are currently expanding, The Band Shoppe is taking call ahead same day appointments (subjected to availability).

Q: What are your hours?

A:  M-F 10-6 Sat 10-2

Q: Is there parking ?

A: Yes. There is a parking lot and street parking.

Q: How much will it cost?

A: Most of our services are menu priced, and rough estimates can be found on here on our Pricing page . The pricing structure is based off of a sliding shop rate. Services and repairs ranging between 1-8 hours costs $80 per hour services and repairs over 8 hours costs $70 per hour.

Written estimates and the minimum shop charge is only $30. However if you chose to move forward with the repair we will include estimate fee in the total cost of the repair.

Q: What payment methods do you accept? 

A: We accept Visa, Master Card, Discover, American Express, PayPal and Cash.

Q: Do you require a deposit? 

A: We require 50% deposits on repairs and services that cost $199 or more. Special orders must be paid in full prior to orders being placed.

Q: How long will it take?

A: Most common repairs and services are completed with in one weeks time from the estimate approval. Overhauls, and restorations can take longer depending on special ordering or manufacturing of parts. Services and repairs are repaired on a first in and first approved estimate basis.

Q: How do we schedule an appointment?

A: You can email us at info@thebandshoppe.com, or call us as at 410-617-0584 

If a scheduled appointment is missed with out 24 hours prior notification there will be 1 additional hour of labor assessed to your next service or repair bill. If a client misses or late cancels 2 appointments in a year The Band Shoppe reserves the right to refuse any future appointments. Any appointments that are requested on weekends and or before & after normal shop hours will be subjected to our overtime rate of $120 per hour with a 1 hour appointment minimum. Weekend appointments must be scheduled 1 week in advance. 

Q: Do you offer discounts?

A: Yes we do! The Band Shoppe supports our military, first responders, schools and college students with current I.D by giving offering 10% off  labor, merchandise, accessories, or instruments purchased at The Band Shoppe. This does not apply to rental instruments, purchase of rental instruments or the purchase of our used consignments. Discounts will only be honored if original appointment times are kept and the repairs and or services are paid for with in 5 business days of completion. 

Q: Do you tune & service pianos?

A: At this time we don’t.  We do believe in supporting local businesses and recommend Maryland Piano http://www.marylandpiano.com

Q: Do you services amplifiers & speakers?

A: We do not service most electronics at this time, however we recommend contacting Gib at 410-747-1900 or checking him out on the web http://www.billsmusic.com/service-repair/.

 

Not finding what you need? Reach out directly through our Contact Us page.

Not The Band Shoppe you were looking for? Just follow the link below to be directed to the nations largest supplier of marching band uniforms, flags and supplies! https://www.bandshoppe.com/ 

Repairs-Service-Rentals-Sales

Call Now ButtonCALL NOW 410-617-0584